SPS Score Simulator

Simulate your Shop Performance Score using all 6 current TikTok metrics. As of March 2025, scores are compared against sellers in your own category — not the whole marketplace.

Updated with TikTok's current 6-metric system (2025–2026). New metrics: IM Dissatisfaction Rate and After-Sales Handling Time replaced the old 24-hour response rate and complaint rate.

Your primary product category affects metric weightings

Product Satisfaction metrics evaluated over last 60 days

Negative review rate (%) 1–2 star reviews / delivered orders Target: <3% · Industry avg: ~4%

Non-buyer fault return rate (%) seller/logistics caused returns Target: <2% · Industry avg: ~3%

Fulfillment & Logistics metrics

Seller-fault cancellation rate (%) 30-day window Target: <1% · Industry avg: ~1.5%

On-time delivery rate (%) replaces old Late Dispatch Rate Target: >95% · Industry avg: ~93%

Customer Service metrics new metrics as of 2025

IM dissatisfaction rate (%) replaces 24hr response rate Target: <8% · Lower = better

After-sales handling time (hrs) replaces complaint rate Target: <24hrs · Industry avg: ~36hrs

Your Estimated SPS Score

Enter your metrics above to see your score.

SPS Score → Benefits unlocked

Score	Benefits	Return shipping on COF returns
0 – 2.4	Basic selling only. No campaigns, flash deals or affiliates.	50% of return shipping cost
2.5 – 3.4	Flash deals, Shop Ads, TikTok-funded promotions.	50% of return shipping cost
3.5 – 3.9	Affiliates, mega campaigns, short settlements.	50% of return shipping cost
4.0 – 5.0	Silver/Gold Star badge. Maximum visibility + all benefits.	Only 20% of return shipping cost ✓

Source: TikTok Shop Seller Academy · Last updated March 2025 · Scores compared within your product category